Terms and Conditions

Delivery Terms

Shipping is available Australia wide. We ship our products with several major courier companies within Australia, depending on which courier will provide the best price to your delivery address. Tracking numbers are provided for all goods once dispatched from our warehouse, and these can be entered on the relevant courier company’s website to view the status of your delivery. Goods are delivered during business hours, and must be signed for at the time of delivery. Delivery is not available on weekends, public holidays or after business hours. Please ensure you provide a physical home or business address for delivery (couriers will not deliver to PO BOX) and a daytime contact number. Please ensure someone is home between the hours of 8 AM – 5 PM or please advise where the package may be left in a safe place.

 

Delivery Times

The majority of our items are shipped from various locations across Australia. Please allow 1-2 business days after payment has cleared for your order to be processed. If you need your order to arrive by a certain date, please contact us prior to ordering so we can ensure that it will get to you in time.

Estimated Delivery Times

Sydney metro area: Next business day

Other cities of Australia: 2 ~ 5 business days (except NT&TAS)

NT, TAS & remote areas: 5 ~ 8 business days

Allow extra time for dangerous goods

Pickups may be available. Contact us to find out.

 

Delivery Costs

Free delivery (except remote areas in NT and WA)

Damaged Packages

If you receive your order and find it has been damaged, please report this to us within 48 hours. Otherwise orders older than 14 days are deemed delivered. When signing for the delivery, note that the goods are damaged with the delivery driver. Take photos of the damage and send us via email on enquiries@thebatterystore.com.au

 

Lost Packages

If you haven’t received your order and believe it may be lost, please first enter your order tracking number (received by email after your order has been processed) on the relevant courier’s website to track the status of delivery. If your tracking number doesn’t work, or your order doesn’t seem to be moving, please contact us and a staff member will follow your delivery up with the courier company and inform you of the outcome.

Faulty on Arrival

If you receive a faulty item, we will at our discretion either repair or replace the item. If the fault is minor (such as a dent) and you would prefer to keep the item, we may offer you a partial refund of the purchase price as compensation. The Battery Store will arrange and pay for any return freight if we require the faulty product returned, and for any delivery costs to get the repaired or replaced item back to you. When a faulty item is being returned for a replacement, the original item must first be returned before a replacement item is sent out. If we cannot repair or replace your item, we may offer you a similar alternative (if one exists) or a refund of your order. Please note: if the item was working on arrival and you are claiming warranty, a different policy applies- see Warranty Information

Incorrect Item

In the event you receive an incorrect item, you can return the product as long as it remains unused and unopened with the original packaging intact. If the item is incorrect due to an error by you, you will need to pay for all postage costs. If the error is by us, we will pay for postage costs.

Product Exchanges

We are not required to provide an exchange if you change your mind, however typically we will be able to do this on the following conditions:

Item is unused, unopened with the original packaging intact. Any shipping costs to return the item and have the exchanged item delivered are covered by the customer. The Battery Store reserve the right to charge 20% restocking fee for any new items that have been ordered incorrectly and returned after 30 days. The buyer is also responsible to pay postage for any items returned under Warranty but are found to be fully working when tested.